How Does This Work?

Menus come out on Thursdays for the upcoming week and orders are taken through Saturday night. Because we make small batches of soups and foods each week, we do sell out quickly, so we encourage you to order early! However, please do check with us if you miss this cutoff time. Sometimes we have enough and can squeeze you in.

All Orders and Accounts are Secured through SSL Encryption

How To Order:

  1. Take a look at our menus of the week. Take note of the ingredients and the key that indicates if the menu is vegan (VG), vegetarian (VEG), gluten free (GF) or freezer friendly (FF).
  2. Make your selections and indicate number of each.
  3. Select your Soup Group from the soup group tab. You must be a member of Soup Group or work at the Soup Group location in order to select one of the groups listed. If you do not have a Soup Group, please contact Josie at 503-880-6356 or email josie@pepperandsaltkitchen.com to make arrangements for delivery or pick-up.
  4. Place your order between Thursday and Saturday evening ~ we encourage you to order early because we do sell out! If you miss the cutoff time and you find we are sold out, please feel free to contact us at the numbers or emails above. Inventory availability is indicated on the website, but we often have room to add a few more.
  5. If we are out of the item(s) you hoped to order, please take a look at our other offerings to see if we have room on these lists.
  6. Once payment is made – your ordering journey is complete!
  7. We only take cash or check payments with Soup Groups who have a “soup-empowered money manager.” All other payments can be conveniently made on our secure website system. Thank you!

Delivery

Orders are taken through Saturday nights. Delivery days are Wednesdays and Thursdays depending on your location. Once you have established a Soup Group, we will establish your delivery day.

Refund Policy:

What if I don’t get my soup?
All soups will come with your name on the container. We spend a great deal of time making sure that each customer has their OWN order. Even with your name on the container, we occasionally hear that a soup is missing because someone grabbed the wrong order. Best bet is to ask around – most often it’s in the hands of someone you know and their order has not been picked up. In the case of a missing order that just can’t be found – we are not able to reimburse or replace that order so we encourage people to pick up orders as soon as possible – always within 24 hours of delivery.

Possible snafus …
If we have somehow delivered your soup to another location or had an unfortunate snafu and dropped your container [it has happened!] ~ to the best of our ability we will replace your order. If we max’d out on that particular menu item, we will certainly refund your money or offer a credit.

Privacy Policy

This Privacy Policy governs the manner in which Pepper and Salt Kitchen collects, uses, maintains and discloses information collected from users (each, a “User”) of the http://pepperandsaltkitchen.com/ website (“Site”). This privacy policy applies to the Site and all products and services offered by Pepper and Salt Kitchen.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Pepper and Salt Kitchen may collect and use Users personal information for the following purposes:

  • To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To process payments
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To send periodic emails
    We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Changes to this privacy policy

Pepper and Salt Kitchen has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Pepper and Salt Kitchen
http://pepperandsaltkitchen.com/
4623 SE Jennings Ave
Milwaukie OR 97267
503-880-6356
josie@pepperandsaltkitchen.com

This document was last updated on October 1, 2017

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